Customer Service Centers - 24 Hours, 365 Days!
	Hi-Rel offers 24/7 services to meet break down conditions. Our offices, strategically located, at all metro's across the country, afford short travel time for our Service Engineers to reach the customer's site, in the event of a break down notification.
	The Branch offices, located at Delhi, Kolkata, Mumbai, Pune, Chennai, Bangalore, Hubli & Hyderabad are staffed with qualified, trained and experienced Engineers, carry inventory of spares and components and are in constant communication with our Works at Gandhinagar, over phone, fax and e-mail, enabling us to provide "On-time services - Every time”.
	Customer Training
	We believe that training is an integral part of the process for smooth operations of the products supplied by Hi-Rel. Training at our factory at Gandhinagar or other locations can be organized upon request. Training modules offered include:
	Operational
	One day - on site demonstration of the start-up and shut-down procedures - including hands-on trouble shooting techniques and maintenance procedures.
	Overview
	Two day's classroom session covering theory of operations, printed circuit boards, control cards, parameter settings, and general trouble shooting and repairing. Includes proper communication for fault reporting.
	Extensive
	Three day's classroom session, covering overview course and additional time for advanced training on electronics and trouble shooting. Hands-on training will be imparted to translate theory into practical. The "Overview" and the "Extensive" training modules are paid services conducted upon request. Please contact Dy. General Manager Customer Services for details at : aniruddh@hirel.net
	Preventive & Predictive Maintenance
	Predictive and preventive maintenance schedule is aimed to assist the customer in realizing best operations and to minimize downtime, from the products supplied by Hi-Rel. a regular run through of this check list will cut down time lost on account of:
	Dirty or corroded components   Damage of components due to poor environmental conditions on the site   Component failures due to excessive wear   Components reaching end of their life   Other problem areas listed by Hi-Rel
	During the commissioning, start-up and testing phase and during the visits by our engineers, the customer's personnel will be familiarized with these aspects and how to handle them during routing maintenance.
	Service Agreement
	Hi-Rel offers following types of service agreements for UPS, UPD & Power conditioning products:
	Comprehensive AMC   Non-comprehensive AMC   Chargeable services as & when required
	Hi-Rel offers non-comprehensive AMC for VFDs.
	For more details please contact Hi-Rel service center or mail to
	For Drives & Automation : csd1@hirel.net
	For UPS & Power Conditioning Equipments : csd2@hirel.net
	Warranty
	Hi-Rel offers standard warranty period of “12 months from the date of commissioning OR 18 months from the date of dispatch, whichever is earlier” for UPS, VFD and UPD products.
	Start-Up and Testing Services
	Commissioning, start-up and testing services, form an essential feature of the handing over process of all products supplied by Hi-Rel
	Features include
	Co-ordination with customer for readiness of the site   System inspection   Connectivity verification   System operational and functionality testing   Commissioning, testing and handing over of the system to the customer   On-site training of customer personnel for smooth operation of systems   Familiarization of customer's personnel for trouble shooting and fault reporting
	Hi-Rel's commissioning, start-up and testing service is custom designed to help customers in the initial acceptance of all products supplied by us. We believe systematic start-up will promote best operational conditions.
	Recommended Spare Parts
	Availability of certain critical spares on the site will reduce Mean Time To Repair (MTTR) in case of a break down. Hi-Rel recommends that customers should maintain these critical spares to meet emergency situations - especially for those products supplied by us, which are working on mission critical applications. Our Customer Services Department will provide list of critical spares to be maintained by the customer and provide you the quotations for the supply of spares on request.
	Please send your queries on:
	For Drives & Automation : csd1@hirel.net
	For UPS & Power Conditioning Equipments : csd2@hirel.net
	Battery Maintenance
	Hi-Rel supplies following types of batteries along with UPS / UPD:
	Sealed Maintenance Free Batteries(SMFB)   Lead Acid Tubular Batteries (LATB)   VRLA Batteries   Ni-Cd Batteries   Plante Batteries
	Hi-Rel takes up preventive maintenance services of all above types of batteries
	In case of Ni-Cd & LAT Batteries it is recommended to conduct battery capacity test once in a year
	For more details please contact Hi-Rel service center or mail to
	For Drives & Automation : csd1@hirel.net
	For UPS & Power Conditioning Equipments : csd2@hirel.net
	Fault Repairing
	For any fault please send an e-mail on :
	For Drives & Automation : csd1@hirel.net
	For UPS & Power Conditioning Equipments : csd2@hirel.net
	Please provide following details in the e-mail:
	Equipment for #   Rating: _________ KVA / ________ Amp   Model:   Date of Installation:   Fault observed:   Fault Log & Alarm Log:   Equipment under warranty / Out of warranty: